Reference

Understanding Our Terms & Conditions

When you open an account with situs maktoto, you're entering into a straightforward agreement that protects both you and our platform.

Account access where local law permitsWithdrawal and deposit rules explainedYour data and account security
situs maktoto Understanding Our Terms & Conditions
HELP WITH TERMS

Contact Us About Policy Questions

Team online

Live Chat

Our support team answers questions about account rules, withdrawal terms and data privacy Monday to Sunday, 08:00 to 23:00 Indonesia time. Start a chat from the Help icon in your lobby.

Account Support Email

Email [email protected] for formal account disputes, data access requests or complaints about Terms enforcement. We respond within 48 hours, or faster during peak hours between Medan and Semarang player bases.

Account Settings

View your current Terms agreement, check your account status and manage privacy settings directly in the Account menu on desktop or mobile. Updates to your profile take effect immediately.

ACCOUNT SECURITY AND DATA

How We Protect Your Account and Information

Login and Password Rules

You are responsible for keeping your password secure and not sharing it. We never ask for your password via email or chat. If someone gains unauthorised access to your account, report it to support immediately. We use encryption for all login attempts and session data.

Data Storage and Retention

We store your account details, deposit and withdrawal history, and game activity for the duration of your account and for seven years after closure if required by local law. Your data is kept on secure servers with restricted access. We do not sell your personal information to third parties.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences and prevent fraud. You can manage cookie settings in your browser. Some cookies are essential for the lobby to work; others are optional. Read our full Cookie Policy in the Account menu.

Account Closure and Data Deletion

You can request account closure at any time via live chat or email. We will freeze your balance, process any outstanding withdrawals, and retain your data according to local law. To request deletion of non-essential data, contact support with your account ID.

Third-Party Verification

Before large withdrawals (above Rp 50,000,000), we may ask for ID verification or proof of payment method ownership. This protects both your account and our compliance obligations. Verification usually completes within 24 hours.

Dispute Resolution Process

If you believe a transaction was incorrect or your account has been treated unfairly, email [email protected] with your account ID and a description. We investigate within five business days and will respond with our findings and any corrective action.

Frequently Asked Questions About Our Terms

No. Our terms prohibit multiple accounts from the same person or household. If we detect duplicate accounts, we reserve the right to close both and forfeit any balances. Use one account per person, and keep your login secure so no one else can open accounts under your name.

Your account remains active indefinitely. We do not expire dormant accounts or remove balances due to inactivity. However, if your account shows signs of fraud or breach, we may lock it for security. Log in every few months to confirm your credentials are still secure.

Yes. Once your deposit clears, you can withdraw to any payment method you've verified in your Account menu — DANA, OVO, GoPay, QRIS or bank transfer. Withdrawals must go to a verified method in your own name. We do not allow withdrawals to third-party accounts.

This means whether you can use our platform depends on the laws in your country or region. Some jurisdictions restrict online gaming; others permit it. It is your responsibility to check your local law before opening an account. We cannot be held liable for access issues caused by local regulations.

Email [email protected] with the subject 'Data Access Request' and your account ID. Under data protection law, we will provide a copy of your stored information, including deposits, withdrawals, game history and device logs, within 30 days.

We may close your account immediately if you breach these terms — for example, using multiple accounts, attempting fraud, or placing bets from a restricted jurisdiction. In other cases, we will give you notice via email or live chat. Your remaining balance will be held pending any investigation.

You must be of legal age in your jurisdiction to use any game. Some games, such as certain sportsbook markets, may be restricted in specific regions depending on local law. Check the game lobby for any regional restrictions. If a game is greyed out, it is not available to your account.