Reference

Legal terms built around your account

When you open an account with us, you're entering a straightforward agreement: we handle your deposits and withdrawals securely, keep your data private, and answer your questions fast.

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GET HELP WITH LEGAL MATTERS

How to reach us about your account

Questions about your account terms, data rights or payment disputes? We're here across multiple channels. Our support team handles account deletions, data-access requests and payment clarifications in real time.

Team online

Email Support

Send account or legal queries to [email protected]. We respond within 24 hours with clarification on your withdrawal timelines, data retention and account closure requests.

Live Chat

Open the chat widget in your lobby — available 08:00–23:00 Indonesia time, seven days a week. Agents can walk you through account settings and data-request forms on the spot.

Account Settings

Go to Settings → Legal & Data inside your situs maktoto account. Download your data history, view withdrawal records and submit a closure request directly from this menu.

HOW WE PROTECT YOU

Security, data and your withdrawal rights

Trust is built on transparency. Your login credentials are hashed; your payment info stays encrypted.

Password & Login

Your password is hashed on our servers and never stored as plain text. Two-factor authentication is optional in account security settings. Enable it to add a verification step before withdrawals.

Payment Encryption

DANA, OVO, GoPay and QRIS transactions use SSL encryption. Your payment method is tokenised — the actual card or bank details never travel through our platform unprotected.

Withdrawal Verification

Before we send money to your DANA or OVO wallet, we cross-check your account balance, match withdrawal amounts against deposits, and flag any unusual patterns. This takes 2–5 minutes per request.

Data Retention

We keep your account history and deposits for 3 years after account closure to comply with payment audits. After that window, all personal data is permanently deleted unless you dispute a transaction.

Data Access Request

Want a copy of your data? Email [email protected] with 'Data Access' in the subject line. We'll compile your records within 14 days and send them as a downloadable file.

Account Deletion

Submit a closure request in Settings or ask live chat to begin the process. Your account is deactivated within 24 hours. Remaining balance is withdrawn to your registered DANA, OVO, GoPay or QRIS within 3–5 business days.

What players ask about terms and rights

We retain your account records, deposit history and payment details for 3 years after closure. This is required for payment audits and fraud prevention. After 3 years, all personal data is permanently deleted. You can request earlier deletion, but we'll need to retain dispute records if a transaction is contested.

Yes. Go to Settings → Legal & Data and click 'Download My Data', or email [email protected] with 'Data Access' in the subject line. We compile your full transaction history within 14 days and send it as a PDF you can download from the site or via email.

Contact us within 30 days of the transaction. Open live chat or email [email protected] with your withdrawal ID and the issue. We work with DANA or OVO to trace the payment. If funds didn't reach your wallet, we investigate with our payment partner and re-process if needed.

Your password is hashed using industry-standard encryption and never stored in plain text. We don't see your actual password. Two-factor authentication is available in account settings if you want an extra security layer before withdrawals.

Yes. Request closure via Settings → Account or ask live chat. Your account is deactivated within 24 hours. Any remaining balance is automatically withdrawn to your registered DANA, OVO, GoPay or QRIS account within 3–5 business days. Once closed, the account cannot be reopened.

Deposits via QRIS, GoPay, DANA and OVO use SSL encryption from your device to our payment gateway. We never store your full bank details — only a tokenised reference tied to your account. Payment partners meet Indonesian banking security standards.

Your account access depends on local law in your region. We comply with all applicable Indonesian regulations. If access is restricted in your area, we'll notify you and help manage any pending balance through our support team at [email protected].

Related Pages

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