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How We Protect Your Information

Your account, payment details and personal data stay private on situs maktoto. We've built our privacy framework around Indonesia's data rules and international security standards, so when you…

Encrypted deposits & withdrawalsData stays in your accountSupport in English & Indonesian
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situs maktoto How We Protect Your Information
REACH US ANYTIME

Contact Us About Your Data

We keep three channels open so you can ask questions about how your information is used, request account access or report privacy concerns. Choose the method that suits you — chat, email or phone — and we'll respond within one business day.

Team online

Live Chat

Open the lobby, tap the support icon in the bottom-right corner. Our team answers data and privacy questions live, seven days a week, 09:00–23:00 WIB.

Email Support

Send privacy inquiries to [email protected] with your account email. We review and reply within 24 hours with steps to access or change your data.

Account Settings

Log in, navigate to Settings > Privacy & Data. View your stored information, download account activity and manage communication preferences in one place.

SECURITY & CONSENT

How We Handle Your Privacy

Data security is built into every part of situs maktoto. Passwords are hashed; payment flows are encrypted; withdrawal requests trigger a verification step to confirm it's you.

Encrypted Deposits

DANA, OVO, GoPay and QRIS payments use bank-grade encryption. We never see your full payment credentials; processing partners handle the transaction securely.

Two-Factor Verification

Withdrawals require a verification code sent to your registered phone number. This second step keeps unauthorized access out and confirms your payout goes to the right account.

Cookie Transparency

We use cookies to log you in, show your balance and remember your language. A full list is in our cookie policy; you control acceptance via your browser settings.

Data Access Requests

Ask support for a copy of all data linked to your account. We provide it in standard format within 14 days, including account history, deposits and withdrawal records.

Correction & Deletion

Found an error in your profile? Contact support to update your name, email or phone. Account deletion is permanent; we remove non-essential data within 30 days.

No Third-Party Sales

Your personal information is never rented or sold. We share payment data only with DANA, OVO, GoPay, QRIS and our licensed payment processors — only to complete your transaction.

Frequently Asked About Privacy

Real questions from our players — answered straight.

We ask for your full name, email, phone number, date of birth and banking details tied to DANA, OVO, GoPay or QRIS. This is required to verify your identity, process deposits and withdrawals, and comply with fraud prevention rules. We never ask for passwords or full card numbers.

After closure, we delete non-essential profile data — name, email, phone — within 30 days. Transaction records, deposit history and withdrawal logs are kept longer where local law requires it, typically for dispute resolution and regulatory audit. You can request deletion of specific non-legal data anytime.

Yes. Log into your account, go to Settings > Privacy & Data, and tap Download My Data. You'll receive a file with your profile, game history, deposits and withdrawals in standard format within 14 days. You can also email [email protected] with your request.

We never sell your personal data. Payment details are shared only with DANA, OVO, GoPay, QRIS and licensed payment processors to complete your transactions. Account data is shared only with our support and compliance teams, and only if needed to resolve disputes or prevent fraud.

Click the unsubscribe link in the footer of any marketing email, or log in to Settings > Notifications and toggle off Email Promotions. You'll still receive account alerts and transaction receipts; only promotional content is removed.

Contact support immediately via live chat (Settings > Help) or email [email protected]. We'll review login activity, reset your password, and guide you through securing your account. Change your password right away and enable two-factor verification on your next withdrawal.

Your data is stored in secure servers where local law permits. All data in transit — between your device and our servers — is encrypted using SSL technology. Passwords are hashed, not stored in plain text. We run regular security audits and respond to any breach within 48 hours.

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